Returns & Exchanges

At BonLook, we want you to love your new frames, which is why we offer a 30-day return or exchange policy for all eyewear purchased online or in-store. If your prescription isn't quite right or the style doesn't suit you, our team is here to ensure you find the perfect fit.

1

Initiate Your Request

Visit our online returns portal or head to your nearest BonLook boutique with your order number and email address to start the process.

2

Package Your Eyewear

Place your glasses, along with the original case and cleaning cloth, securely back into the shipping box to prevent damage during transit.

3

Ship with Ease

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location at no additional cost.

4

Inspection and Refund

Once our quality assurance team receives and inspects your return, we will process your full refund or ship out your exchange within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing